If for any reason, you are dissatisfied with your products from The Shepherd's Garden, you may return the items for a refund, credit, or exchange. If you request a refund within 30 days of your purchase date (90 days for retailers), we will credit you in the same manner as the original payment (check, credit card, PayPal, etc). If the refund request is over 30 days from purchase date, we will offer you a credit memo toward your next purchase. Shipping charges are not refundable, but if you are exchanging your products for the same dollar amount, we will not charge you additional shipping. When returning products, please send your package to: The Shepherd's Garden, 132 Valley Lane, Eureka, MT 59917.
The Shepherd's Garden only charges its customers the amount that the U.S. Post Office (or Fed-Ex) charges us. We do not add a handling fee; although sometimes we add .50 cents to cover our packaging/boxing costs. It is our policy to ship all orders within 24 hours. When an order is placed on the weekend, it will be shipped the following Monday. If we are backordered on any item, we will let you know promptly.